The Valencian supermarket giant, Mercadona, is implementing a significant change to its services starting today, Thursday, May 7th. From this date, purchases made by customers within physical stores will only be delivered to their homes if specific requirements are met.
The measure affects all 1,598 supermarkets across the country, including those operating in Valencia and the wider Valencian Community. Mercadona has informed its customers that the home delivery service will cease to be available at some physical locations. Previously, it was possible to shop in-store and request home delivery at any branch, regardless of the total spend.
This traditional method allowed families to complete a large monthly shop, filling a trolley and paying a 6.50 euro delivery fee to have the goods brought to their door. Under the new rules, not all physical shops will offer this service. To find out if a specific branch still provides delivery, customers must enquire at the store.
According to the company’s website, shoppers must provide their address and postcode at their local supermarket to confirm if they fall within a designated delivery zone. Faced with these changes, customers have three main options: forgo the delivery service, travel to a specific store that still offers it, or switch to online shopping.
Home delivery remains fully available for all orders placed through the official website, which does not require a physical visit to the shop. This adjustment in operations follows the company’s recent announcement of a 3,700 million euro investment in the “Tienda 9” model. This new concept, presented by president Juan Roig, focuses on “processes” rather than “businesses,” providing more space for fresh produce, including meat, fish, fruit, and vegetables, as well as the “Ready to Eat” section.
