The Orihuela City Council has launched a website where coastal residents can directly report incidents and damages, from a rubbish bin to a street lighting failure, along with a photograph and location, with the goal of streamlining management, improving action planning, and strengthening ties with citizens, without the need for travel or face-to-face procedures, allowing actions to be prioritised based on their severity.
The website address is https://ecoplanservicios.es/ and is available in four different lauguage, Spanish, English, French and German.
This initiative is taking place in an area of the municipality with a strong and vocal neighbourhood association network, precisely because of the accumulation of deficiencies and lack of services after decades of neglect in which urban and population growth was not accompanied by investment.
This tool is powered by the public company Ecoplan Servicios, which has been in charge of the maintenance service of roads and public spaces on the Coast since it began in July of last year, allowing, according to the City Council, “to establish a more organised work planning and a greater capacity for response, integrating citizen notices, requests from the Local Police and technical inspection work carried out on the ground.”
Since then, the City Council has processed over 500 work orders, the most of which have already been finished, but others are still in progress or delayed owing to fresh notification or the requirement for specialised materials.
The measures range from minor maintenance, such as restoring signage, repairing drains, or doing pavement work, to larger interventions aimed at improving accessibility, safety, and the image of the urban environment.
Among the tasks completed are pothole repair, pavement maintenance, sign replacement, removal of deteriorated elements, improvement of public spaces, and numerous interventions in the beach environment, particularly during the peak season, such as walkway installation, adaptation of accessible areas, and street furniture maintenance.
Orihuela’s mayor, Pepe Vegara, and councillors for Infrastructure and Coastal Areas, Víctor Valverde and Manuel Mestre, unveiled the new communication channel, together with technical staff. The website manager, Pablo Ruiz, noted that the site was created with ease of use and accessibility in mind, allowing any resident to simply contact the service.
He also stated that the website is designed to evolve as services expand and become one of the primary sources of information on municipal maintenance in Orihuela Costa.
Similarly, Gerardo Jiménez, incident and maintenance manager, noted that the system registers, validates, and manages each report within the service’s work plan, automatically converting events reported by residents into actionable tasks. He also emphasised that residents may monitor the status of their report and receive updates after it has been rectified.
Mestre, for his part, emphasised that the technology will allow for the detection of recurring problems, more effective action, and increased resident participation in public space improvements.
Valverde explained that the service’s improvement has been accompanied by “an economic and organisational commitment from the government team, which has allowed us to double the budget allocated to the maintenance of roads in Orihuela Costa and reinforce the material resources of the service.”
At last, Vegara said: “Orihuela Costa is one of the jewels of the municipality, and we must pay close attention to it, strengthening public services and providing tools that allow residents to convey their needs to us so that we can continue improving their daily lives.”
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