Relocating its offices to a more functional and efficient configuration, the organisation is relocating its offices to the opposite side of the Aquarium. The investment in a sector that improves in-person service, sustainability, efficiency, and digitalisation surpassed €280,000.
In order to enhance customer service and modernise its facilities, Suma Tax Management has relocated its Santa Pola office to the vicinity of the Town Hall. Marina Sáez, the Provincial Deputy for Finance and Second Vice President, officially inaugurated the new facilities this morning. The new facilities, which are now accessible to the public, improve in-person service, sustainability, efficiency, and digitalisation.
The fourth office renovated by Suma as part of its Strategic Plan is the Santa Pola office, situated on the junction of Plaza Fernández Ordoñez and Calle García Braceli. The renovation entailed an investment of €280,000. The vice president, who is accompanied by the agency’s director, José Antonio Belso, the mayor of Santa Pola and a member of parliament, Loreto Serrano, and a member of parliament, Juan de Dios Navarro, toured the new premises, which are situated across from the Santa Pola Aquarium. The premises span an area of 147 square metres.
Support for multiple languages
The office is divided into two areas: a public service area, which contains a waiting area for citizens, and another area for internal work, with a more functional layout. The organisation employs eight individuals and offers services to approximately 14,000 citizens annually in English, German, French, and Russian.
“The new design reclaims the innovative essence of Suma, emphasising the importance of personalised and face-to-face service. It also incorporates enhancements for sustainability and efficiency, including digital signage, shared printing systems, sound-absorbing panels and ceilings, and more efficient climate control,” Marina Sáez highlighted.
Furthermore, office spaces have been established to facilitate employee collaboration and relaxation, as well as to provide taxpayers with more personalised attention.
The agency’s director underscored that “this action underscores the significance of its offices as critical spaces in its interactions with citizens, thereby prioritising them as the focal point of its operations and concurrently encouraging the utilisation of digital technologies.”
Fifty-five appointments are scheduled each
This office serves approximately 14,000 citizens in person each year, with an average of 55 taxpayers per day. It is important to note that the periods of greatest inundation coincide with the voluntary payment of taxes.
“The Alicante Provincial Council continues to support Santa Pola, and this is proof of that,” Mayor Loreto Serrano stated. This new office will enhance the quality of service provided to citizens and the working conditions of Suma employees. Additionally, the Town Hall’s proximity will facilitate collaboration between the two organisations.
The agency, which is under the jurisdiction of the Alicante Provincial Council, is currently in the process of renovating the headquarters in Almoradí, Orihuela, and Alfaz del Pi, following the renovation of the offices in Elche-Carrús, Benidorm, Torrevieja, and Santa Pola.
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